Refund Policy
Last Updated Date: 2026/3/19
IvyCraft is committed to providing all users with a transparent and satisfactory experience. To assist customers in making informed decisions, we offer a free plan of the Service, which has 1000credits for the first month, enabling potential subscribers to evaluate the functionality and performance of the tool prior to purchasing a subscription.
Refund Eligibility Periods
For General Users:
- Monthly Subscriptions: Refund requests must be submitted within 24 hours of purchase.
- Annual Subscriptions: Refund requests must be submitted within 72 hours of purchase.
For Users in the EU, UK, or Turkey:
- Both Monthly and Annual Subscriptions: You have the right to cancel your subscription within 14 days of purchase, in accordance with local consumer protection laws.
Proportional Deduction:
- Any refund issued will be calculated on a pro-rata basis, deducting the value of credits already consumed.
- Bonus Usage (complimentary credits) is non-refundable and will not be factored into any refund calculation.
Refundable Circumstances
Refunds may be granted in the following circumstances:
Service Unavailability or Material Defect: If the Service is unavailable or suffers a material malfunction that prevents normal use.
Incorrect Plan Selection: If you purchased the wrong subscription plan. Such requests should be made promptly. Refunds will be calculated on a pro-rata basis based on actual usage, with Bonus Usage excluded from the refund amount.
Non-Refundable Circumstances
Refund requests will not be honored under the following circumstances:
Repeat Refunds: If you have already received a refund for a previous purchase, any subsequent refund requests will be denied.
Policy Violations or Abuse: If your account has been restricted, suspended, or terminated due to violation of our Terms of Service, abusive behavior, or fraudulent activity.
Late Requests: If your refund request is submitted after the applicable eligibility period set forth in Section 1 above.
Thank you for your interest in IvyCraft. We regret to learn that our Services did not meet your expectations.
If your situation falls within the refundable circumstances set forth above, please submit a refund request by emailing support@ivycraft.ai with the following subject line:
Subject: Refund Request
Upon receipt of your request, we will notify you once the review has been completed or if additional information is required. Please allow 5 to 8 business days after approval for the refund to reflect in your original payment account.
